you have decided you want to change your broadband provider
either because you have found one with a better deal that suits
your needs better or because your current provider isn't reliable
enough then there is a process you should follow to make the change
as simple and also to try and take out any chance of interruption
to your broadband access.
of the leading UK
broadband providers have signed up to a code of practice that
they use to help with customers who might change broadband providers.
It is aimed at reducing and ideally making there no downtime to
your broadband service in the switch over of broadband providers.
you need to do when you want to change broadband providers is get
a "MAC" code. The "MAC"
code stands for "Migration
Authority Code" and you can request of from your current
What is important to remember is to make sure that you DO NOT
CANCEL your current broadband provider when you get this "MAC"
code as this could result in your phone being disconnected from
broadband and you not having continuous broadband access until a
new broadband provider has been selected and they have gone through
and set up your account.
you have you "MAC" code you need to give this to your
new broadband provider when you are signing up, from this they can
then organize the migration of services to avoid any loss of service
between the switch. They should also make sure your old broadband
provider stops billing you once the switch has taken place but you
should make sure this happens so you don't get billed from 2 broadband
you contact your broadband provider and ask them for your MAC code
you may well find that your broadband provider may try and make
things difficult for you and trying to get you to stay with their
service. Hopefully this will not be the case and as with most businesses
they don't want to lose customers.
If you do find it difficult and you are definitely going to change
then just be firm and tell them you want the MAC code.
at Broadband Watchdog we are trying to encourage broadband providers
to let customers get their MAC code online to make switching as
easy as possible.
For the broadband providers who understand some customers prefer
to make the switch online we are going to compile a list of broadband
providers who respect their customers freedom of choice and who
do allow their customers to get their MAC code online.
providers will then be featured for everyone to see who is actively
trying to help customers at our Online
MAC supporters campaign pages.
broadband providers, easy guide
1 - Request a "MAC" code from your current broadband provider
(make sure you DON'T CANCEL this broadband provider yet)
2 - Sign up for your new broadband provider and supply them with
the "MAC" code.
3 - Wait for your service to be migrated, this can take about a
week to complete.