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Broadband - Broadband News - Virgin ads stopped after Sky complaint

Virgin ads stopped after Sky complaint

3rd August 2007

The disagreements between Sky and Virgin Media are continuing following the spat between them regarding Virgin losing the rights to show Skys basic channels.

Virgin Media adverts stopped by the ASA after Sky complaintSky reported Virgin Media to the ASA (Advertising Standards Authority) over mis-leading advertising and the ASA upheld the complaints and have told Virgin not to repeat the adverts.

The issues were raised for 2 different press adverts as listed below:


Virgins Two Press adverts:

a. One national and regional press ad was headlined "The real deal" and included a table comparing Virgin Media's and Sky's TV, broadband and phone services. Beside the section "TV", the text for Virgin Media stated "Our top TV package (XL) Plus access to a library of over 500 films, 1000s of music videos and TV shows you can control like a DVD And we provide free servicing and repairs" and for Sky, the text stated "Their top TV package (6 Mixes) Plus nothing". Beside the section "Broadband", the text for Virgin Media stated "Up to 2Mb with as many downloads as you want", and for Sky the text stated "They say it's up to 8Mb but the further you live from the exchange the slower it gets. And they decide how much you can download". Beside the section "Phone", the text for Virgin Media stated "Unlimited UK* weekend calls with line rental included" and for Sky, the text stated "Unlimited UK* weekend and evening calls but at the cost of an extra £11 line rental to BT each month". The final section of the comparison table was headed "The Real Price" and for Virgin Media it stated "£30", and for Sky "£37 (£26 + £11 BT line rental)". Small print at the bottom of the ad stated "SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to network capacity. 12 month minimum term contract. Offer: £30 a month for 12 months, then standard prices apply (currently £39). Offer ends 31/03/07 ... Broadband: Acceptable Use Policy applies. Speed of internet connection assumes components working at optimum speed and capacity ...
".

b. Another regional press ad stated "The real deal TV, Broadband and Phone £30 a month Digital TV with over 125 channels plus access to a vast library of films and TV shows Broadband with no download limits Phone includes line rental and unlimited weekend calls to any UK landline*". Small print at the bottom of the ad stated " ... 12 month minimum term contract. Offer: £30 a month for 12 months, then standard prices apply (currently £39). Offer ends 31/03/07 ... ".



Sky made 6 points to it's complaint saying that they had their own 2MB service that they thought was more comparable to the one being offered by Virgin which should have been used in the comparison and not their 8MB service. Other issues raised were to do with pricing and free servicing amongst other things.

The full report can be read at the ASA site.


Author: Mark Ward
Copyright: BroadbandWatchdog.co.uk - NetMediaUK.com


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