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Broadband - Broadband News - Fibre optic cable damage in East London stops broadband

Fibre optic cable damage in East London stops broadband

6th April 2009

Damage to a fibre optic cable in East London has taken out broadband access to many in the area

Damage has been caused to a fibre cable causing many customers in East London to lose their broadband connection.

The damage was caused by a third party operator and it could take a few days before the network becomes fully operational again due to it being 32 meters below street level.
The following is the communication that BT Openreach has sent out:

Openreach can confirm that, following significant damage, by a third party, to cables in a deep underground tunnel on the afternoon of Saturday 4th April, a large number of end users in parts of East London are currently experiencing a loss of service.

A third party contractor has caused significant damage to one of our deep underground tunnels resulting in the loss of service to a large number of end users in parts of East London

Due to the
nature of the damage, which happened 32 meters below street level, and the restricted access to the site, it is not possible at this stage to provide an exact timeframe as to when service will be restored to all customers.

Because of the severity of the damage, the tunnel is completely blocked and to restore the cables they will need to be brought up to the surface either side of the tunnel and then routed over land through existing and new duct. The new duct is being built today as we gain permission to close roads and do the necessary work.

As a consequence of this large scale operation it may be some days before we see all services fully restored.

Openreach engineers are working extremely hard to resolve this situation and we have already successfully restored service to a number or affected end users in the early hours of Sunday morning using alternative methods of connection.

We would like to apologise to all impacted customers.

Further updates will be sent as the situation changes

Author: Sheri Lea
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