It has been a year since Ofcom, the Office of Communications, introduced General Condition 22 (GC22) that meant ISPs had 5 working days to supply customers with a MAC (Migration Authorisation Code).
The MAC is the code requested by customers when they want to leave one broadband provider and join up with another when it is a DSL provider.
It appears that the rule has had a positive effect, as in March 2007 OFCOM received 825 MAC related complaints and then in January 2008 it was down to 517 complaints and this is with the number of people requesting MAC's increasing too.
Further to this Ofcom had the following to say:
Ofcom report said: Ensuring that consumers are able to switch their broadband supplier quickly, easily and with minimal service disruption remains a priority for Ofcom. We have therefore decided to extend the GC22 enforcement programme for a further six months. Industry players should now expect that Ofcom may proceed directly to individual notifications of contravention without any further warnings where our investigation of an ISP demonstrates sufficient evidence of contravention of GC22.
Author: Mark Ward Copyright: BroadbandWatchdog.co.uk - NetMediaUK.com
The MAC is the code requested by customers when they want to leave one broadband provider and join up with another when it is a DSL provider.
Ensuring that consumers are able to switch their broadband supplier quickly, easily and with minimal service disruption remains a priority for Ofcom. We have therefore decided to extend the GC22 enforcement programme for a further six months. Industry players should now expect that Ofcom may proceed directly to individual notifications of contravention without any further warnings where our investigation of an ISP demonstrates sufficient evidence of contravention of GC22.
