Euro1net broadband stopped due to non payment of invoices
22nd August 2006
Some of Euro1net's customers are facing problems connecting to their broadband that look unlikely to be resolved until Euro1net pay month that they owe to BT Wholesale.
The customers affected are those whose login domain ends "euro1net.com"
The Euro1net site has this statement on it.
"Important announcement
Due to an issue concerning one of our suppliers namely BT, Euro1Net have had it’s IP Stream service cut, which effectively means that all customers whose domain ends euro1net.com will be without service.
Euro1Net is currently looking for a resolution to this issue and will update you in the very near future.
We have a number of options available including if necessary, transferring you over to our Talk & Surf service, or supplying each user a Migration Authorisation code (MAC) and a refund of any unused months.
We are not going out of business; we just have an issue with one particular supplier.
We apologise for the loss of your service and would ask not to telephone our customer Services team as our telephone system is obviously currently overloaded."
However customers affected were being redirected to another page by BT Wholesale that informed them that their broadband had been stopped due to the non-payment of invoices by Euro1net.
Customers are unable to navigate further than this page so will have to resort to other dial up services if they want to use the Internet.
David, an unhappy Euro1net customer, contacted us as he had paid for his broadband service up front for 2 years of service and said
"Looks like loads of us are knee deep in something..."
Over the next few days we should see what the outcome is likely to be and what advice or action customers should possibly take.
The customers affected are those whose login domain ends "euro1net.com"
However customers affected were being redirected to another page by BT Wholesale that informed them that their broadband had been stopped due to the non-payment of invoices by Euro1net.
