Comments on: BT broadband customers receive free broadband speed increase to 20Mb

By: Ken Ping

Ken Ping — Wed, 21 Oct 2009 11:50:13 +0000

I’ve been with AOL for about fifteeen years but connectivity and speed has been dire for the last six months.

BT did voice line test and past it ok. AOL helpline has done what they can, so am giving up and considering moving to cable.

Doing a BT maximum speed check for my telephone number I find it’s only 512k, which may be the cause of my problem. Strange how the speed of all my neighbours is 3mb.

By: Southpole

Southpole — Sun, 11 Oct 2009 12:40:52 +0000

BT Info speed to increase is because they are worried people will leave to Vrgin Media. will be for one once my BT Contract is up.

When cable was installed BT was offered a deal to place there cables in the system the refused to nvest and now paying the consequences

By: Edward

Edward — Mon, 28 Sep 2009 23:04:53 +0000

DIY Works just removal the bell wire, there’s a good reference at:
broadband-speedup.blogspot.com

By: Mark

Mark — Tue, 25 Aug 2009 10:37:27 +0000

The devil is in the detail, as with most broadband it is advertised in “Up To” speeds.
These “Up To” broadband speeds are the theoretical maximum that are achievable and are only achievable in optimum conditions such as if you pretty much live next door to your telephone exchange.
The upgrade has worked in so far as you will see a speed increase although you are not seeing the 20Mb that you hoped to see.
The advertised broadband speeds people see and the actual speeds they receive have been a constant topic of debate and confusion for years unfortunately and it is not just BT.
Have you looked at requesting a free iPlate to see if this will offer you a speed increase too ( http://www.broadbandwatchdog.co.uk/story/2009/08/06/free-iplate-for-bt-broadband-customers/ )

By: A BT Customer

A BT Customer — Mon, 24 Aug 2009 11:51:53 +0000

BT upgrading thier broadband to 20mb isn’t what it seems. I have checked my service, with the BT postcode checker, and my current BT 8mb Broadband will go from a 4.8mb service to a reported 7mb service. Now tell me if I’m missing something but 7mb is about a third of the speed BT are advertising…

So, the upgrade doesn’t work!