A broadband satisfaction survey has found O2 Broadband leading the way.
A survey done by broadband comparison website “Broadband-Expert” that had over 100,000 consumers taking part in found that 77% of O2 Home broadband customers were satisfied with their broadband provider. Coming in in second place with 73% satisfaction was BE Broadband. BE Broadband are owned by O2 and so it is probably not a coincidence that these two broadband providers are topping the charts and goes along way to show that they have clearly got a good customer orientated service on offer with their broadband products.
O2 broadband regularly tops satisfaction charts since they have launched into the home broadband market.
The survey found that compared to the same time last year that customer satisfaction across the board has risen around 7% and hopefully goes to show that the broadband providers are taking a greater interest in their customers satisfaction, a rather important factor in making sure customers don’t jump ship and change broadband provider.
AOL were once again at the bottom of the satisfaction charts with a customer satisfaction rating of just 56%, with Orange not far in-front on 59% and BT Broadband also in the bottom three with a customer satisfaction rating of just 60%.
O2 Broadband currently have an offer running at the moment where new O2 broadband subscribers can receive 3 months free broadband when they sign up to one of it’s home broadband package (www.broadband.o2.co.uk)