Virgin Media have had to apologise to some customers over sending out emails to some of their customers they shouldn’t have done which was saying that the customers would be receiving 120Mb broadband even though some of the recipients were those on the lower speed broadband packages which wouldn’t be receiving those speeds.
Last week Virgin Media announced (Virgin Media to double fibre broadband speeds for customers) that they would be doubling the broadband speed that they would be giving to many of their customers and also upgrading those on their headline package from 100Mb to 120Mb broadband speeds.
Virgin were obviously keen to let their customers know about these free broadband speed upgrades they would be receiving but unfortunately the headline 120Mb broadband package upgrade email was sent to more than just the customers who would be eligible for it which prompted Virgin Media to have to send out a second email explaining their error to some customers which they blamed on “gremlins” in their email system!
Ultimately those customers who received the email by mistake shouldn’t have too much to complain about as they will be having their broadband speeds at least doubled. Also, good news for those on the Virgin Media 50Mb package, they will in-fact also be being upgraded to the 120Mb deal which will see a huge 70Mb broadband speed increase for them.
Virgin Media have also signed up Usain Bolt to feature in their latest advertising campaigns about Virgin Medias “Keep-Up” broadband speeds campaign. Virgin regularly top broadband speed test results charts.
***Update***
Just an update as we didn’t make part of this news precise enough and spotted by one of our readers, we didn’t point out that those Virgin Media customers who are on ADSL connections will not see any speed increases. It is only those customers who are on Virgin Media’s own cable network that will receive the broadband speed upgrades.
You haven’t understood the story. Virgin sent out emails to ADSL customers as well as to the cable customers. ADSL customers will see no increase in speed. Copper wire + 120mbps = the impossible so the comment in the above story
“Ultimately those customers who received the email by mistake shouldn’t have too much to complain about as they will be having their broadband speeds at least doubled.”
is not true. ADSL customers will see no change.
Comment by ANZAC — January 18, 2012 @ 9:17 am