Virgin Media ADSL & cable customers were left without Internet access yesterday (Tuesday 17th January) from 17:00 to 20:00.
The issue is now resolved which Virgin Media put down to a routing hardware fault.
For anyone who is still experiencing problems with their service the advice is to turn your router/modem off for 5 minutes and try again.
The Virgin Media service status page says:
“If you experienced a loss of internet connection between 5pm and 8pm on Tues 17th January, we experienced a national outage during this time, which is now resolved. If you have still not been able to reconnect – please try powering down your router for 5 minutes and then turn back on and this should re-establish your connection. Virgin Media apologise for any inconvenience caused.“
We had much longer problems on a business managed Virgin circuit yesterday, that only seemed fixed at about 3am today. Then the problem reappeared at about 8:15am today until about lunch time.
Comment by nn128 — January 18, 2012 @ 4:07 pm