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April 26, 2012

Virgin Media hit £1 billion in revenues for first quarter

Virgin Media’s revenue hit £1 billion for the first quarter of 2012 helped greatly by the Usain Bolt adverts that have been running and helping drive new customers to Virgins superfast broadband.

virgin media usain bolt Virgin Media hit £1 billion in revenues for first quarterThe 2.4% rise in revenue took Virgin Media up to the £1 billion mark with the earnings per cable customer increasing by 1.7% to £46.95 per year.

Virgin Media added a net 21,000 new cable customers which was also helped by a lower churn of customers disconnecting. Instead Virgin Media also increased the numbers on it’s superfast broadband base (30Mb and above) by 146,700 to make give them 843,600 customer snow on those broadband speeds or above.
It was not just the broadband side of things which improved, the TiVo customer base also had a huge increase of 242,000 to 677,100 by the end of March 2012.

The Virgin Media Chief Executive, Neil Berkett, said:

In the first quarter of 2012, we’ve made steady progress against our strategy. Demand for superfast broadband and TiVo, the UK’s first mass-market connected TV service, continued to gather momentum. We once again demonstrated the unique power of our network by starting to double the broadband speeds of over four million customers. We have
seen an increase in ARPU and greater customer loyalty with our best subscriber retention for two years and this has reinforced our confidence that people increasingly appreciate the value of a genuinely next generation digital experience.

In addition, a growing base of mobile contract subscribers together with strong revenues in Virgin Media Business showed again that we have multiple sources of revenue growth. Over the remainder of 2012, we expect continued steady progress across the company which, combined with the underlying resilience of our business model, will translate into strong cash flow and shareholder returns.

Virgin Media’s Usain Bolt adverts see the sprinter with a beard much like that of Richard Branson as Virgin push to get new customers signed up to their superfast fibre broadband deals.


April 23, 2012

John Lewis Broadband launches

John Lewis are entering the broadband market and will look to use their great standing as one of the leading UK stores to entice customers to use their internet services.

john lewis broadband John Lewis Broadband launchesFrom what we can see, John Lewis Broadband ( is being set up to be fairly “black & white” and very customer focused, we don’t spot any “fair use policies” in place on their Unlimited broadband, they have freephone UK customer support and simple 12 month contracts with no hidden catches and all inclusive monthly pricing, along with no activation or set up fees, although a phone option does need to also be taken from John Lewis so users can’t just sign up for broadband only.

There are 3 different packages available to customers, the Standard, Unlimited & Fibre.

Standard broadband – £11 (plus a phone option starting from £13.50) per month, up to 16Mb broadband speeds & 20GB monthly data usage on a 12 month contract.

Unlimited broadband – £18 (plus a phone option starting from £13.50) per month, up to 16Mb broadband speeds & unlimited monthly data usage on a 12 month contract.

Fibre broadband – £25 (plus a phone option starting from £13.50) per month, up to 38Mb broadband speeds & 100GB monthly data usage on a 12 month contract.

Monthly line rental is £13.50 and this includes the evening & weekends phone package included in the price.

All packages also come with Bullguard internet security to help keep computers safe

John Lewis, who own Waitrose will be replacing their Waitrose & Greenbee phone and broadband packages with the John Lewis Broadband deals, any existing Waitrose or Greenbee customers will likely be contacted to switch over their broadband to the new John Lewis Broadband packages as the other deals will be phased out.

Adam Brown, the John Lewis Telecoms Manager, said:
This move complements the range of services and products we offer – over 80 per cent of all our consumer electronics sales are WiFi enabled and we know our customers want the same honest and trustworthy experience from their internet provision as they would expect from any product they buy from us.

“John Lewis broadband gives customers an upfront and transparent price on a range of broadband and phone packages with no hidden terms and conditions, a simple 12 month contract with no hidden catches and the excellent customer service that we are renowned for.

- Filed under: Home Broadband,News
- Tags: John Lewis broadband,
Author: Mark @ 10:13 am

April 18, 2012

BT Infinity “unbeatable” adverts pulled by the ASA

BT have been told they can’t run a series of commercials and advertising again that claimed that their BT Infinity fibre broadband was “unbeatable”.

bt infinity logo 300x195 BT Infinity unbeatable adverts pulled by the ASAThe ASA (Advertising Standards Authority) upheld 4 complaints made about the BT adverts that appears on TV, in the press and online after agreeing that the adverts were misleading.

Virgin Media along with 3 other complainants raised 4 points for concern over BT’s advertising which included:

Share photos and videos at unbeatable speeds. Do more online with three times faster fibre optic broadband.
Share music, photos and videos at unbeatable speeds. Four times faster broadband. Only from BT.

The complaint with these particular points was that it was misleading customers in to thinking they could receive the four times faster broadband in all areas, which is not the case.
Also, BT said that the unbeatable speeds they were on about were upload speeds and not download, however the ASA concluded that the advertising was mis-leading as there was no evidence that BT’s download speeds were unbeatable as the advertising did not make it clear it was relating to upload speeds.

The full report and findings of the report can be viewed at

- Filed under: News
- Tags: asa, BT Infinity, BT Infinity advertising
Author: Mark @ 3:25 pm

April 11, 2012

BT Infinity broadband speeds to double to 76Mb from tomorrow

BT fibre broadband speeds are set to double from tomorrow with download speeds set to be boosted to up to 76Mb.

bt infinity logo 300x195 BT Infinity broadband speeds to double to 76Mb from tomorrowIt is not only BT Infinity customers who will benefit from the broadband speed increases but fibre broadband customers who have their fibre broadband connection with another broadband provider who uses BT’s wholesale fibre broadband network will also be able to get the speed increase providing their broadband provider make them available, TalkTalk for an example have already been accepting pre-orders for the new faster services that will be available.

BT Infinity 2 customers will see the download speeds just about double, up to 76Mb and upload speeds up to 19Mb, those on BT Infinity 1 will see their download speeds stay at up to 38Mb but will see their upload speeds increase 5 fold, from 1.9Mb up to 9.5Mb.

Any new BT Infinity customers who sign up from tomorrow (12th April 2012) will automatically be put on to the new faster broadband speeds (use a broadband speed test to check your speed), the same for any customers who are switching from another provider. Existing customers can receive the speed increases by starting a new contract, at no extra cost.

The BT Consumer, managing director, John Petter, said:

Super-fast broadband is helping people enjoy the internet far more than ever before. However, many providers have forgotten about the importance of fast upload speeds. BT believes that fast upstream speeds are vital given how people now use the internet and so we are distancing ourselves from the competition by providing the UK’s fastest upload speed.

BT currently has more than 7 million UK premises that are available to connect to it’s BT Infinity network, with this figure reaching 10 million by the end of 2012 and around two thirds of UK premises by the end of 2014.


April 2, 2012

Ofcom looking to use 600MHz & 700MHz bands for mobile broadband

Ofcom are suggesting that the 600MHz and 700MHz bands of the spectrum could be used to cope with the increasing demand for mobile broadband in the future.

ofcom mobile broadband spectrum 300x170 Ofcom looking to use 600MHz & 700MHz bands for mobile broadbandA consultation has been started by Ofcom “Securing long term benefits from scarce spectrum resources” that will look to keep them reserved for mobile broadband needs in the future. It is thought that mobile broadband demand could rise 80 fold between 2012 and 2030 in a mid-level growth scenario and a huge 300 fold in a high-growth scenario, just underlining the need to be ready for the extra demand. Much of this is due to smartphones and tablet PCs which increasingly use more and more video and data services as technology continues improving.

The spectrum could also be used for digital terrestrial television (DTT), emergency services or applications which use white space technology.

It won’t be a quick thing to get the frequency available for mobile broadband use, an international agreement needs to be done first with the expected earliest date it could be ready being 2018.

Enabling the use of the 700 MHz band for mobile broadband in the UK would require a new international frequency co-ordination agreement. This could take several years to complete and will depend on the position adopted by other European countries. Our current view is that the earliest date this could be achieved is 2018, provided there is sufficient agreement in Europe.

The consultation can be read at and all interested stakeholders have until 7th June 2012 to respond to the consultation.


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