Mobile provider EE (Everything Everywhere) has been told by the ASA that they can’t claim they are “Britain’s most reliable broadband” in advertisements and that they must change their adverts that make this claim in them.
BT had complained to the ASA (Advertising Standards Authority) over a mail sent out by EE that headlined “Introducing Britain’s most reliable broadband for staying connected”.
In the writing it then claimed that it was the most reliable because it had less “jitter” (Jitter is the rate of chance in the latency speed) and “latency” (Latency is the time it takes for data packets to travel to a server and back) that its rivals. EE took their reason for claiming this from an Ofcom report from May 2013 that looked into fixed line broadband performance.
BT’s complaint was that EE did not get better Jigger or Latency figured than themselves “to any statistically significant degree”. Also, BT were not happy that this only took into account fixed line broadband which was not clearly made in the advertisement and that broadband delivered by wireless routers which are extremely common were not included.
EE did get one back on BT who had also complained that EE saying they had the first plug-and-play fibre broadband router was not true. However the ASA ruled in favour that EE’s Brightbox 2 did beat BT’s Home Hub 5 when it came to self-installation routers, as although the Home Hub 5 did have self-install technology it had not been enabled unlike the Brightbox 2 where it had been.
BT’s latest results show that their fibre broadband network (BT Infinity) has passed 3 million premises yet currently only around 40,000 customers have signed up to the next generation broadband service.
The figure of around 40,000 customers signed up to BT’s own BT Infinity product doesn’t take into account people who are signed up through other broadband providers who use BT’s fibre network. Currently BT Infinity orders are adding around 4,000 new customers to the fibre broadband network each week.
By 2015 BT are aiming to have 2 thirds of UK homes covered by it’s fibre broadband network which will offer broadband speeds up to 40Mb for the majority of customers who will be connected via FTTC (Fibre To The Cabinet). Over this period BT are investing £2.5 billion in this new next generation network which will also for the lucky few who will be connected by FTTH (Fibre To The Home) be able to sign up to their up to 110Mb fibre broadband service next March!
On standard broadband additions BT managed to take an impressive 45% of all new broadband additions in the second quarter, which in real terms was around 114,000 new customers which took their total broadband customer base to 5.34 million.
Ian Livingston, the Chief Executive for BT said:
“We have made significant progress in improving profitability and cash flow, enabling us to invest in building the foundations for revenue growth in 2012/13.
We have increased our EBITDA outlook for the year and now expect to hit our £2bn free cash flow target two years early.
Global Services order intake was up 50% at £2.1bn. Our fibre roll out has passed three million premises and BT Infinity orders are now running at over 4,000 per week. BT Vision customers now stand at more than half a million, with more developments planned to enhance our offering. Our share of DSL broadband net additions was 45%, one of our highest shares ever.”
The latest Q2 figures for BT in 2009 have seen them add 78,000 new BT broadband customers.
The results show that for the end of June 2009 they had 4.8 million broadband customers which includes those from the other broadband providers they own such as PlusNet.
BT believe that they have 35% of the broadband and LLU installed broadband connections in the UK.
BT are currently starting to install Fibre broadband and also upgrading services by installing ADSL2+ that will double the available broadband speeds at no extra cost to the consumer.
BT has named the next locations that it will be rolling out it’s fibre network to, which has 69 new locations around the UK listed on it.
BT have doubled their original estimate of having half a million premises connected to their fibre network by March 2010 up to 1 million premises, with BT expecting that by early summer 2010 there will be 1.5 million homes that will be able to access the new network.
BT has also planned that by 2012 that 40% of the UK, or 10 million homes, would have access to it’s super fast fibre broadband network with the majority connecting to it via FTTC (Fibre To The Cabinet) which should initially offer broadband speeds of 40Mb. The company have pledged to invest £1.5 bn in this roll out of fibre broadband across the UK.
The 69 new locations that BT will be installing their fibre network to are:
BERKHAMSTED – East of England
BILLERICAY – East of England
BRENTWOOD – East of England
ELSTREE – East of England
HAINAULT – East of England
HODDESDON – East of England
LEA VALLEY – East of England
LOUGHTON – East of England
STANFORD-LE-HOPE – East of England
WALTHAM CROSS – East of England
WOODFORD – East of England
GLOSSOP – East Midlands
HINCKLEY – East Midlands
BARKING – London
BARNET – London
ELTHAM – London
GREENWICH – London
HORNCHURCH – London
INGREBOURNE – London
NEW SOUTHGATE – London
PONDERS END – London
SIDCUP – London
SLADE GREEN – London
STAMFORD HILL – London
CHESTER-LE-STREET – North East
DURHAM – North East
EAST HERRINGTON – North East
HETTON-LE-HOLE – North East
ALTRINCHAM – North West
ASHTON-UNDER-LYNE – North West
CHEETHAM – North West
CHORLTON – North West
DENTON – North West
HYDE – North West
MANCHESTER EAST – North West
MOSS SIDE – North West
PRESTWICH – North West
STALYBRIDGE – North West
SWINTON, GREATER MANCHESTER – North West
URMSTON – North West
WALKDEN – North West
WILMSLOW – North West
LISBURN – Northern Ireland
EDINBURGH CORSTORPHINE – Scotland
EDINBURGH CRAIGLOCKHART – Scotland
GLASGOW BRIDGETON – Scotland
GLASGOW GIFFNOCK – Scotland
BASINGSTOKE – South East
DARTFORD – South East
BRISTOL NORTH – South West
BRISTOL WEST – South West
DOWNEND – South West
BARRY – Wales
CAERPHILLY – Wales
PENARTH – Wales
BIRMINGHAM, NORTHERN – West Midlands
FALLINGS PARK – West Midlands
GREAT BARR – West Midlands
LEAMORE – West Midlands
NUNEATON – West Midlands
TETTENHALL – West Midlands
WEDNESBURY – West Midlands
WALSALL – West Midlands
ARMLEY – Yorkshire
CASTLEFORD – Yorkshire
HEADINGLEY – Yorkshire
LOW MOOR – Yorkshire
PONTEFRACT – Yorkshire
SHIPLEY – Yorkshire
The 50p per month levy to be placed on all fixed copper phones won’t be enough to give total coverage of the UK with fibre broadband according to BT.
The “broadband tax” is to be charged for all premises that have a fixed copper line and was announced in the recently published Digital Britain Report.
The director of strategy at BT, Liv Garfield, said that she thinks even with the levy that there will still be a proportion of the UK where the fibre broadband won’t reach to. She thinks that it will help them to achieve around 80%-85% coverage and that 100% coverage is impossible.
The 50p per month (£6 per year) levy will raise between £150m-£175m per year that will be put in to the pot to fund the roll out of the fibre optic network into the hard to reach and remote areas of the UK.
BT have already started the roll out of their new fibre optic network and expect that by March 2010 there to be 1.5 million premises who will be able to connect via the fibre network.
BT is calling for the BBC to pay up if they want their iPlayer content to be available over their network. BT say the cost in terms of bandwidth is huge for delivering content for the iPlayer. The iPlayer allows users to watch BBC programmes online via their broadband connection and as it’s popularity continues to grow and more aqnd more broadband users make use of it the more it is costing in bandwidth bills.
BT was found to be throttling iPlayer traffic between 5pm and midnight when demand on the network was at it’s greatest, with users reporting that their broadband speeds dropped considerably when using iPlayer. It is not only BT who have done this, with many other ISPs also doing the same with many also saying that the BBC should pay contributions to the cost for delivering their content.
It would not just be the BBC with the iPlayer that contributions would be requested from, YouTube and other very high traffic video steaming sites could also be asked for contributions.
It is not unfeasible to see that the iPlayer could in future be delivering many peoples television direct into their living rooms as people choose exactly what they want to watch and when they want to watch it.
One thought is the fact of net neutrality, why should one sites data be throttled and limited to customers and users just because it is popular and other sites get all their data sent at full unrestricted speeds which makes it an un-level playing field.
BT has told government ministers that through “inexpensive modifications” they could extend their high speed broadband connections to 93% of the population.
The talk of this comes as BT try to find ways to help achieve what the Digital Britain report wanted to achieve which was that everyone in the UK should have access to a broadband connection of at least 2Mb by 2012.
Currently BT has about 85% coverage of households with 2Mb broadband according to estimates by Ofcom and BT believe that due to their introduction of ADSL2+ technology (that can deliver maximum theoretical broadband speeds of 24Mb), improvements in peoples home wiring and the installation of second lines that this could be increased to 93%, just leaving 7% who would need to be sorted via other means such as satellite broadband or mobile broadband.
Currently the main talk has been for mobile broadband to cover the areas that are unable to achieve the 2Mb broadband target, with the government working with the mobile operators and looking at the possibility of giving access to part of the broadcast spectrum to them.
A BT insider told the Guardian newspaper:
“investment needs to be directed towards the most efficient solution and away from giving the mobile operators an unjustified subsidy. The fixed line network not only provides the best solution, it is also open to all operators on an equal basis thereby fostering competition rather than strangling it.”
As the BroadbandGenie website pointed out, it is a bit strange how BT can now find inexpensive improvements to their own network once the mobile operators were being offered deals by the government.