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May 23, 2014

EE told they can’t make “most reliable broadband” claims

Mobile provider EE (Everything Everywhere) has been told by the ASA that they can’t claim they are “Britain’s most reliable broadband” in advertisements and that they must change their adverts that make this claim in them.

BT had complained to the ASA (Advertising Standards Authority) over a mail sent out by EE that headlined “Introducing Britain’s most reliable broadband for staying connected”.
In the writing it then claimed that it was the most reliable because it had less “jitter” (Jitter is the rate of chance in the latency speed) and “latency” (Latency is the time it takes for data packets to travel to a server and back) that its rivals. EE took their reason for claiming this from an Ofcom report from May 2013 that looked into fixed line broadband performance.

BT’s complaint was that EE did not get better Jigger or Latency figured than themselves “to any statistically significant degree”. Also, BT were not happy that this only took into account fixed line broadband which was not clearly made in the advertisement and that broadband delivered by wireless routers which are extremely common were not included.

EE did get one back on BT who had also complained that EE saying they had the first plug-and-play fibre broadband router was not true. However the ASA ruled in favour that EE’s Brightbox 2 did beat BT’s Home Hub 5 when it came to self-installation routers, as although the Home Hub 5 did have self-install technology it had not been enabled unlike the Brightbox 2 where it had been.

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January 21, 2014

EE Brightbox broadband router security risk

EE is to push out a security update to its home broadband users after a researcher managed to find a security problem with EE routers that allowed him to remote access people’s routers and gather more important and sensitive information.

The problem affects EE customers who have the Brightbox 1 or 2 routers which is likely to be any EE customer who has signed up to them since early 2012 or for older customers who may have upgraded their router to one of the Brightbox routers.

Scott Helme was the person who discovered the security issue before writing up about the security flaw on his blog. What he discovered is that if he could get the WiFi password of one of the routers then he was able to access much more sensitive information such as the EE account holders account password which he believed would give him enough information to get as far as cancelling a customer’s broadband.

In his blog post, Mr Helme said:

It became apparent that the device leaks access to all kinds of sensitive data to clients on the network and there’s also the possibility to exploit this remotely. It discloses the password of the EE account holder so I can call EE and pass account security, leaving me in a position to go as far as cancelling someone else’s broadband package altogether. In this blog I’m going to cover the various weaknesses present in the EE BrightBox and demonstrate how they can be exploited.

According to the BBC who have also ran the story, they estimate that there will be around 350,000 EE customers who will be affected and be in need of the upgrade which EE say will be sent out automatically by the end of the month.

The best thing for EE customers who have a Brightbox 1 or 2 to do is to make sure that they don’t give out their WiFi password and to be very vigilant that they don’t get caught out by a phishing attack getting them to hand over any personal information or passwords.

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May 17, 2013

EE to provide 4G Internet at Glastonbury Festival

EE are to provide 4G internet access at Glastonbury Festival this year which makes it the first time a dedicated 4G network has been made available at a UK festival.

Glastonbury which takes place at Worthy Farm in Somerset is always bringing new technologies for festival goers, and with social networking now such a huge part of many users day to day lives 4G internet at Glastonbury is sure to be a big hit for many, even if it will mean mobile phone batteries getting run down even quicker!

Along with the 4G access EE will also be increasing 2G and 3G network coverage around the Glastonbury Festival too. There will also be two “EE Recharge” tents on site for festival goers to charge their mobile phones up at, however as always there will be huge queues for the use of these!

EE are one of the official sponsors of this years Glastonbury Festival. Spencer McHugh, the Brand Manager at EE, said:
As the UK’s biggest and only superfast 4G network, we’re uniquely placed to use our technological expertise to help make the Glastonbury experience even better for those on site; from producing the feature packed official app for the festival, providing hundreds of charging points on site in our Recharge tents, through to ensuring festival goers can upload and share all their festival photos and videos to social networking sites at superfast speeds.

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April 9, 2013

EE to double 4G mobile broadband speeds

EE (Everything Everywhere – www.EE.co.uk), the 4G (or 4GEE as they like to brand it themselves) mobile broadband provider is set to double the speeds of their mobile broadband this summer in ten cities across the UK.

EEThe increase in mobile broadband speed would see the current average of 8-12Mb in cities be doubled to be around 20Mb which would be available for both new and existing customers with the headline speed up to a whopping 80Mb!

The ten cities set to get the 4G speed increase are Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester and Sheffield.

EE (who are the company that runs the now merged Orange & T-Mobile) are aiming to have 1 million 4G customers by the end of 2013 and with more and more areas getting access to the 4G services there will be plenty of new customers who will be looking to switch to the faster mobile broadband.
Currently 4GEE from EE is available in 50 UK towns and cities including: Amersham, Barnsley, Belfast, Bingley, Birmingham, Bolton, Bradford , Bristol, Cardiff, Chelmsford, Chorley, Coventry, Derby, Doncaster, Dudley, Edinburgh, Glasgow, Harpenden, Hemel Hempstead, Hull, Leeds, Leicester, Lichfield, Liverpool, London, Loughborough, Luton, Maidenhead, Manchester, Newbury, Newcastle, Newport, Nottingham, Preston, Reading, Rotherham, Sheffield, Shipley, Slough, Southampton, Southend-on-Sea, St Albans, Stockport, Sunderland, Sutton Coldfield, Telford, Walsall, Watford, West Bromwich and Wolverhampton.

By June they hope this figure to have reached 80 locations which should be around 55% of the UK population, by the end of 2014 they hope to have reached 98% of the UK with 4GEE.

The way consumers use data on 4G devices has changed from standard 3G phones according to EE, they say that 24% of all traffic now is for video which is significantly more than on 3G. It is because of things like this and consumers demand for data that EE are future proofing themselves as they estimate that data traffic will grow by as much as 750% by 2016 with an increase of 505 by the end of 2013 alone.

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October 30, 2012

EE turn on 4G mobile broadband and launch fibre broadband services

Everything Everywhere (EE) today switch on their 4G service in 11 cities across the country today giving them around a 6 month head start on their rivals for being able to offer 4G services.

ee 4g network EE turn on 4G mobile broadband and launch fibre broadband servicesEE is the merged company of T-Mobile and Orange who already have the largest 3G network (due to the 2 companies merging), their new 4G service will offer mobile broadband speeds around 5 times faster than 3G can offer and up to 10 times faster is possible and will even be comparable to many users home broadband connection speeds.

The 4G service on offer will likely  average download speeds of between 8Mb-10Mb with the possibility of the best conditions to even reach up to 40Mb speeds with your mobile device. Obviously the speed being received can vary and depends largely on what device users are using, how close to the 4G mast users are and the number of people on the network.

The 11 cities where EE 4G will be turned on today are Bristol, Birmingham, Cardiff, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester, Sheffield and Southampton. It is expected that a further 5 cities will also have 4G available to them by Christmas with more cities and rural locations planned for 2013 and 98% of the population to have 4G coverage from EE by the end of 2014.

EE are investing £1.5 billion in their network which will expand at a rate of 2,000 square miles every month.

Olaf Swantee, EE CEO, said:
Today is a landmark day for our company, the UK mobile industry and, most importantly, the country’s businesses and consumers.

But this is just the start as our 4G network will continue to grow stronger and wider by the day. We’re investing £1.5 billion in our network to be the first company to offer mobile 4G in the UK, alongside the biggest 3G network. Combined with our Fibre Broadband and revolutionary service model we have a pioneering and unique offer to customers across the UK – superfast speeds in the home, superfast speeds on the move and expert service on nearly every high street in Britain.

Along with launching the 4G network EE have also launched EE Fibre Broadband too which is available to 11 million people at present via the BT Openreach network.

New customers can check 4G coverage or buy a 4G device with mobile plan online or from one of the 700 newly re-branded EE shops on the high street.

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