Slow broadband in the UK is the biggest daily niggle to Brits, more so than crime or job cuts according to a survey done by O2 for their “Niggles and Narks” campaign.
O2 Broadbands (www.o2.co.uk/broadband) survey questioned 2,040 people and found that 41% found that slow internet connections was what gave them most daily frustration, 36% said that unfriendly customer support is what caused them to get a bit hot under the collar. These 2 issues were ahead of Crime (26%), jobs cuts (18%) and NHS waiting times (14%) in the survey.
Potholes in the road had 49% unhappy and anti-social behavior had 42% not pleased.
The survey was done for O2’s latest campaign “Niggles and Narks” and as such we can probably expect that the question may have been worded in a way that would perhaps favour the kind of results that O2 would be hoping for, add to that not many people have to deal with the NHS, Crime or job cuts on a daily basis (maybe a yearly basis) so this does help with how to interpret the results of the survey. However, small issues are definitely something that do affect people and can cause daily issues and as such they do need addressing.
The Head of O2 Home Broadband, Felix Geyr said:
“It’s clear from this poll that the British public is getting increasingly frustrated with the UK’s broadband services. As the new government comes in, and it looks to get the UK online and connected by 2020, we think that now is the time for all ISP’s to change their ways and try to eliminate as many of these daily frustrations for our customers as we can. The Niggles and Narks campaign is built around listening to the consumer, and what frustrates them. O2 are constantly striving to make our award winning broadband service even better and think that Niggles and Narks will only help emphasise this to the UK’s broadband users.“
O2 are most likely going to be using these findings to say how well they perform, as O2 Broadband does regularly win awards for it’s fast broadband speeds (check your broadband speed with our broadband speed test), customer service and broadband reliability which is what they will push to people.
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A broadband satisfaction survey has found O2 Broadband leading the way.
A survey done by broadband comparison website “Broadband-Expert” that had over 100,000 consumers taking part in found that 77% of O2 Home broadband customers were satisfied with their broadband provider. Coming in in second place with 73% satisfaction was BE Broadband. BE Broadband are owned by O2 and so it is probably not a coincidence that these two broadband providers are topping the charts and goes along way to show that they have clearly got a good customer orientated service on offer with their broadband products.
O2 broadband regularly tops satisfaction charts since they have launched into the home broadband market.
The survey found that compared to the same time last year that customer satisfaction across the board has risen around 7% and hopefully goes to show that the broadband providers are taking a greater interest in their customers satisfaction, a rather important factor in making sure customers don’t jump ship and change broadband provider.
AOL were once again at the bottom of the satisfaction charts with a customer satisfaction rating of just 56%, with Orange not far in-front on 59% and BT Broadband also in the bottom three with a customer satisfaction rating of just 60%.
O2 Broadband currently have an offer running at the moment where new O2 broadband subscribers can receive 3 months free broadband when they sign up to one of it’s home broadband package (www.broadband.o2.co.uk)
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A deal between BT and O2 has been agreed that will see O2’s networks made more efficient in a 5 year deal.
What the partnership will entail is consolidating O2’s networks such as it’s mobile networks and fixed line networks on to BT’s 21CN. The deal and work will be done between O2 and BT Wholesale and is aimed at hopefully improving O2 customers with their next generation services.
With the huge increase in mobile data usage from mobile phones and mobile broadband O2 will be able to better cope with these demands with this new partnership.
The head of networks at Telefonica O2 said:
“As we move to an all internet-protocol world and as data traffic volumes increase, the consolidation of our fixed and mobile core networks is a common sense approach that will help future-proof our business and provide the best possible service for our customers.”
O2 are set to launch their own home phone service in March which will mean that O2 will be able to create even more broadband, mobile and house phone bundles.
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O2 are to start offering broadband and home phone bundles as of March.
The O2 bundles will be available on their Standard, Premium, Pro and Access broadband packages and can be coupled with an Evening & Weekend calls to UK landlines package for £9.50 per month or an Anytime calls to landlines and international calls for £12.50 per month.
O2 Broadband has regularly won awards and praise for the broadband services it provides has now stepped into offering home phone services to new and existing O2 Broadband customers.
This makes the cheapest combined broadband and phone package which also includes the line rental at just £17 per month providing the subscriber is an O2 Mobile customer which provides a £5 per month discount.
The full tariff list can be viewed below.
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O2 are offering 2 months free O2 Broadband until the end of January.
The offer that is available now runs until the 31st January and gives all new O2 broadband subscribers 2 months of free broadband and is available across their range of home broadband packages including the Standard, Premium and Pro.
Existing O2 customers receive a £5 discount per month on each of the home broadband packages which brings their cheapest broadband in at just £7.50 per month for an 8Mb deal with Unlimited transfer (fair usage policy applies).
The 2 months free could mean that new O2 Broadband customers could save up to £45 depending on which package they choose and if they are an existing O2 customer or not.
O2 Broadband is an award winning broadband supplier, having won plenty of consumer awards for it’s customer service and the fast reliable broadband that it offers so anyone looking at changing broadband providers could make a great saving by moving to O2 Broadband now.
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Free O2 broadband is now available with iPhone tethering.
Today marks the days when O2 loses the two year exclusivity rights for selling the Apple iPhone as Orange are now also in the market to sell them.
With this added extra competition for O2 they are going to have to work harder to get new would-be iPhone customers to choose them over Orange and as such have today (surprising coincidence, or not, the same day as Orange get to sell the iPhone) launched a new Total Connectivity package that offers customers free home broadband if they sign up for an iPhone tethering 3G data plan.
What this offers customers is that for £9.79 per month, iPhone customers with O2 will receive 3GB of tethering data and also free home O2 broadband.
To receive the free home O2 broadband, O2 iPhone customers need to buy the 3GB Internet Tethering Bolt On by 31st December 2009 to be able to receive the Total Connectivity package.
What the O2 Home broadband standard package offers is up to 8Mb broadband download speeds and 1.3Mb upload, Unlimited usage (fair use policy applies), free wireless router and 100 texts per month. For anyone who wants to choose one of the other O2 Home broadband deals they will receive a £7.34 per month discount on whichever one they choose.
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For the month of July, O2 Broadband are offering two months free broadband on all of their home broadband packages when a customer takes out a 12 month contract.
Customers can choose from the Standard, Premium or Pro deals for those living in the LLU areas, for those who aren’t living in an area where O2 has it’s own LLU equipment then the O2 Home Access is available which also offers the 2 months free broadband but it will be delivered via standard copper network and not O2’s ADSL2+ network.
For those who choose the Pro deal which offers 20Mb broadband for £22.02 per month means that there is a saving of £44 to be made. A saving of £24 can be made for anyone choosing the Standard package and £29 can be saved on the Premium package and all users need to pay for any of these is the line rental charges.
Existing O2 Mobile customers also receive a £4.89 per month discount on all broadband deals from O2 meaning there is even more potential savings to be made which brings their O2 Pro deal which offers 20Mb broadband, unlimited Usage, 5 McAfee licences, 500 web texts and a static IP Address for just £17.13 per month!
Since O2 entered the broadband market they have become a firm favourite with customers and regularly top customer satisfaction charts.
All O2 packages come with Unlimited usage (fair usage policy applies), a free wireless box and free connection.
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