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May 20, 2011

Ofcom asked to increase mobile internet coverage of 4G network

MPs from different parties yesterday called on Ofcom to make the requirement of the 800MHz mobile broadband spectrum to be available to 98% of the UK, up from the 95% figure that is currently being attached to it ahead of it being auctioned off next year in a plea to help a further 2 million rural people who live out of range of high speed broadband connections.

ofcom Ofcom asked to increase mobile internet coverage of 4G networkThe current target of 95% coverage that is being attached to it would leave around 6 million people without the 4G mobile broadband access which works well over long distances and works well for those living in rural and more remote areas to get a reliable internet connection.

MPs claim that Ofcom is putting money before coverage by saying that Ofcom are worried about losing money from the auction as the mobile broadband providers may not pay as much for the 800MHz spectrum if they are required to extend the coverage from 95% to 98% of the country.

Ofcom will finish their consultation stage of the auction at the end of this month and once this is done the terms that will be attached to the new 800MHz spectrum will be decided. Ofcom are unlikely at this late stage to increase to required coverage from 95% of the population. The estimate cost to increase from 95% coverage to 98% coverage is around £215 million with this figure potentially lowering the final sale price of the spectrum.

In future however if the government need to go to the winners of the auction and request that coverage is extended then they will be having to pay for this as apposed to it being done by the companies own costs now.

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March 31, 2011

Ofcom looking at cutting wholesale broadband and phone prices

The price of home phone and broadband services could be set to come down after Ofcom, the telephones regulator, look to reduce the wholesale prices charged by BT Openreach.

ofcom Ofcom looking at cutting wholesale broadband and phone pricesOpenreach are the wholesale division of BT and are responsible for charging other providers access to the BT network and the wholesale price charged to some broadband providers could be reduced by up to 10% per year which will benefit broadband providers such as Sky and TalkTalk.

Two of the ways in which rival broadband providers can get access to BTs network are both set to have the prices reduced, the first is through Local Loop Unbundling, this is where rival providers are able to install their own equipment into the local BT telephone exchange and take control of a customers line, these prices are set to drop by between 1.2% and 4.2% every year if Ofcom gets its way. In instances where the telephone line is shared the price is set to be reduced by 11.6%-14.6% each year with the current price charged being £89.10 per year.
With around 7.6 million unbundled lines in the UK this will mean that there is a lot of people who will benefit from these reductions.

The other way rival providers access BTs network is through Wholesale Line Rental (WLR) which is where the rival providers are simply renting the line from BT. There are around 6.1 million WLR line in the UK and Ofcom are looking to see yearly reductions in price of between 3.1%-6.1% with the price for this currently set at £103.68 per year.

A statement from BT had the following to say:

BT invests more than any other company in the UK’s communications infrastructure, so it is critical that it is able to achieve a fair rate of return in order to continue its investment in copper and fibre-based services.
Upon initial review, we are encouraged by Ofcom’s recognition of this fact, but would question some of the underlying assumptions being used.

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September 13, 2010

Ofcom look to make switching broadband easier

Ofcom are looking to change the process for switching broadband providers to make it easier and more hassle free for consumers.

Ofcoms research found that 45% of consumers with a broadband or landline think that switching their broadband or telephone provider is too much hassle. Of those people who have switched broadband provider by using the Migration Authority Code (MAC), 39% of them felt that it was too much hassle when going the change.
22% of those who switched broadband providers by using the Notification of Transfer process felt that this was too much hassle.

What Ofcom are proposing is that the broadband or communications provider who will be gaining the new customer should take the lead role in switching would give better results for customers as it would be in the interest of the gaining provider to get the switch done as quickly and smoothly as possible, however there would need to be measures in place to stop “slamming” occurring, which is where customers get switched with out their consent.

Other factors which make it an even more complex process now is that half of consumers have more than one service in a bundle with one provider.

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July 29, 2010

Average broadband speeds rise according to Ofcom

The speed of fixed line broadband has seen an increase of over 25 per cent in the last year in broadband speed test done by Ofcom.

After Ofcom conducted it’s own broadband speed test research in partnership with the broadband site SamKnows the results showed that broadband speeds on average were raised from 4.1Mb to 5.2Mb.

This speed increase comes as broadband providers continue to try and offer customers faster and faster broadband speeds, a statistic which is proved with the fact that in April 2009 just 8% of broadband users fixed line connections were  advertised as above “up to” 10Mb, with that figure now raised to 24% on services offering above “up to” this speed.

With these increasing advertised headline speeds comes the fact that although on average broadband speeds have increased there is a growing gap between what users are advertised as their “up to” speed and what they are actually receiving.
In April 2009 the average advertised “up to” speed was 7.1Mb with the actual average broadband speed customers received being 4.1Mb which meant that users were receiving 58% of the advertised speed.

However, in May 2010 the average advertised broadband “up to” speed was 11.5Mb and the actual broadband speed customers received ion average was 5.2Mb which is just 45% of the advertised speed.

Unsurprisingly was the fact that Virgin Medias fibre broadband provided the fastest broadband, with the 10Mb and 20Mb which provided download speed around twice as fast as broadband packages offering similar headline speeds.
The fastest broadband speed was found to be on Virgin Medias 50Mb fibre broadband service which offered an average broadband download speed of 36Mb when done on a single thread test (when just 1 file is downloaded) and about 46Mb when a multi-thread test (when three files are downloaded at the same time which is more in line with how heavy broadband users use the Internet) was performed.

Ofcom average broadband speeds May 2010

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April 30, 2010

Ofcom’s findings of broadband speed estimates from ISPs

Ofcom performed some mystery shopping tests with the various UK broadband providers to check how many were following the “Broadband Speeds Voluntary Code of Practice” (COPBB), this is where customers are given a broadband speed estimate at the point of sale amongst other things.

For telephone calls, an average of just 43% were given the estimated broadband speed when signing up to a broadband provider over the telephone without having to ask for it.
O2 broadband led the way with 54% given this broadband speed without needing prompting, BT were at the opposite end of the sale in last position with just 28% of calls being given this information without needing to ask for it.
Customers who requested the estimated broadband speed they would receive changed who lead the way, with Plusnet providing overall 93% of lines with their estimated speeds through either voluntarily or requested broadband speeds.

The broadband providers who were included in the results were done so only when there was enough data to give an accurate conclusions and these included: Plusnet, Talk Talk, BT, Orange, O2, Sky and Virgin Media.

For those mystery shoppers who went online to do their research overall it found that 66% were given a broadband speed that was not the headline speed and 21% not able to get a broadband speed online from the broadband providers website.
Virgin Media came out worst in this test finding that they just gave their headline speed to 35% of website users and just 34% given a single figure and 30% not given any speed at all!

The Voluntary code is designed to try and make it clearer for new broadband subscribers what broadband speed that they are likely to receive when signing up to a broadband provider instead of just seeing the advertised headline speed which most users will not receive (unless they live pretty much next to the local telephone exchange).

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July 28, 2009

Average broadband speed in UK is 4.1Mb

Ofcom has revealed it’s findings on broadband speeds that we are receiving in the UK and has found that the average speed we receive is 4.1Mb.

They recorded over 60 million readings from broadband speed tests that were performed in 1,600 homes from November 2008 to April 2009 and allowed Ofcom to compare the results of the 9 largest UK broadband providers.

The results from April 2009 showed that the average broadband speed in the UK was 4.1Mb which was lower than the average advertised “up to” speed which was at 7.1Mb.

Of those who were on an “up to” 8Mb service only 9% of them received a broadband speed over 6Mb and 19% received below 2Mb.
As is no surprise those broadband users living in urban areas received faster broadband speeds than those living in rural areas with those in urban areas receiving on average 4.6Mb and those in rural areas 3.3Mb

The results for the broadband providers tested were as follows:

AOL (‘up to’ 8Mbit/s)                        3.3 to 3.9Mbit/s
BT (‘up to’ 8Mbit/s)                           3.8 to 4.2Mbit/s
O2 (‘up to’ 8Mbit/s)*                        4.1 to 5.1Mbit/s
Orange (‘up to’ 8Mbit/s)                   3.8 to 4.5Mbit/s
Plusnet (‘up to’ 8Mbit/s)*                 3.8 to 4.9Mbit/s
Sky (‘up to’ 8Mbit/s)                         4.0 to 4.7Mbit/s
Talk Talk (‘up to’ 8Mbit/s)                 3.8 to 4.6Mbit/s
Tiscali (‘up to’ 8Mbit/s)                     3.2 to 3.7Mbit/s
Virgin Media (‘up to’ 10Mbit/s)          8.1 to 8.7Mbit/s

*Data for O2 and Plusnet should be treated with caution as sampled sizes were smaller than for other ISPs

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- Filed under: Home Broadband
- Tags: broadband speed test, Broadband Speeds, Ofcom
Author: Mark @ 3:53 pm


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