Sky have admitted that their Sky Broadband service is running slow for a small number of customers due to Sky adding so many new subscribers to use their services.
Sky have said that it is less than 5% of their broadband customer base that are affected by the slower broadband speeds at the exchanges that have been flagged as having problems. It is specifically subscribers in Doncaster, Bristol and north Wales where users are affected but no other specific locations were mentioned in a report with TheRegister.co.uk.
A spokeswoman for Sky told the BBC:
“Following a combination of an underlining increase in network traffic as well as a high rate of new customer additions, we are aware of capacity issues in a small number of exchanges.
We are working on adding new capacity to those exchanges as quickly as we can. We apologise to all customers who have been impacted by this issue.”
Sky broadband customers who were enticed to Sky because of their promise: “We’ll never slow your unlimited broadband down, even at peak times” have in some cases found that their broadband speeds have plummeted during peak hours due to the capacity issues, many of these customers will be feeling they have been mis-sold and let down at the speeds they are connecting at.