Virgin Media have launched a free malware defence campaign to help protect customers computers from malware such as viruses, trojans and spyware.
The free service will be available customers who have Virgin Media broadband and be in adition to the free security package that customers already receive with their broadband service.
The executive director of broadband at Virgin Media, Jon James said:
We’re writing to customers we’ve been told may be infected by malware, encouraging them to check their computers have an up to date security package, such as Virgin Media Security, and offering advice on simple and free ways to disinfect their computer. For those who need a little bit more help we also have our fee-based Digital Home Support service which fixes problems using the latest cutting edge remote control technology.”
“Malware doesn’t just affect computers – it can affect lives. It’s time for ISPs to go beyond the basics and do whatever they can to help protect their customers from this growing problem. Customers may think they are protected, but with the ease by which malware can infect a computer – even just by visiting a innocent-looking website – we’re going to do whatever we can to help defend our customers from serious consequences such as identity theft, and even banking fraud.”
Virgin Media will be working with organisation and groups such as The Shadowserver Foundation who monitor the spread of malware around the internet.
Those customers who Virgin Media are informed are likely to be infected with malware will be sent a letter from Virgin Media which will tell them how to scan their computer and also remove viruses. They will also be given the details for how to sign up (at a cost) to Virgin’s home support service which is able to access customers computers remotely to remove malware.