May 7, 2014
Virgin Media have launched a “Quad-Play” bundle that combines broadband, TV, landline and SIM-only mobile deal that Virgin claim can save families over £300 a year versus the nearest comparable service from Sky ad the next best value SIM from any mobile operator.
The “Big Bang” bundle will offer 100Mb broadband together with TiVo and home phone talk plan for just £30 per month, adding the mobile sim is just a further £5 on top.
The “Big Kahuna” bundle is available for £45 per month and offers Virgin Media’s fastest broadband of up to 152Mb broadband speeds, TiVo which has over 230 TV channels and every BT Sport channel and a home phone service. Again, the mobile SIM can be added for just £5 per month more and offers 250Mb of data, unlimited texts and minutes.
Both of these deals are on 18 month contracts and do have line rental charges too that need to be added on which is £15.99 per month which takes the “Big Bang” quad play service come in at £50.99 per month and the “Big Kahuna” deal come in at £65.99.
The chief operating officer at Virgin Media, Dana Strong, said:
“Our fantastic new bundles deliver unprecedented value as standard. For the first time, households will be able to get the best broadband together with the UK’s best value mobile SIM, as part of a bundle perfectly tailored to the customer’s needs. And I’m delighted our current customers have the chance to enjoy this fantastic new flexibility and unparalleled value first.“
December 3, 2013
Virgin Media are offering new customers who sign up online for their broadband & phone or a broadband bundle packages an extra bonus in the form of £50 or £100 credit on their account depending on which package they take out.
The extra bonus is running alongside existing offers such as the 6 months reduced price already in place and free installation too and will be available until the 10th December 2013 providing customers take out an 18 month contract.
The broadband and phone packages are entitled to the £50 credit, and this is for the Up to 30Mb, 60Mb and 120Mb packages. They all have line rental at £15.99 per month and come with unlimited UK calls to UK landlines.
- Up to 30Mb
- £7.50 per month for 6 months then £15.50 a month
- Extra £50 off
- Up to 60Mb
- £12.50 per month for 6 months then £20.50 a month
- Extra £50 off
- Up to 120Mb
- £20 per month for 6 months then £28 a month
- Extra £50 off
The Collections packages are where the £100 off is available (excluding the Starter Collection which is £50). These Collection packages include broadband, phone and TV services and come with a 500Gb TiVo box.
- Starter Collection
- Up to 30Mb
- 60+ TV channels
- £10 per month for 6 months then £20 a month
- Extra £50 off
- Essential Collection
- Up to 30Mb
- 100+ TV channels
- £15 per month for 6 months then £28 a month
- Extra £100 off
- Premiere Collection
- Up to 60Mb
- 100+ TV channels
- £25 per month for 6 months then £52 a month
- Extra £100 off
- VIP Collection
- Up to 120Mb
- 225+ TV channels
- £50 per month for 6 months then £104.45 a month
- Extra £100 off
November 12, 2013
Virgin Media are set to up their fastest fibre broadband speeds to an ultrafast 152Mb, this is double the fastest widely available broadband speeds on offer from broadband providers who use the BT Broadband network.
Currently broadband providers using BT’s network can only claim to offer up to 76Mb (BT Infinity 2) on the whole as this is what is available for the majority of premises connected with fibre on it as BT are connecting the majority of premises with FTTC (Fibre To The Cabinet) and there is relatively few in comparison having full FTTH (Fibre To The Home).
The 152Mb broadband speeds for Virgin customers will be available to all the 12.5 million homes across the country that are in areas served by Virgin Media’s fibre optic cable network. These speed increases mean that at 152Mb a user could download a HD movie in less than 4 minutes and a full music album in just 4 seconds. The real benefit of the extra speed will be for when there are numerous people in a household all connecting to the internet connection for different things and they will all be able to still connect quickly and easily for their own needs.
It isn’t all great news for Virgin Media customers though as Virgin have also announced that the costs to customers will rise by on average 6.7% from February 2014 but Virgin will hope that the speed boosts customers are to receive should help soften the blow, and customers on existing broadband packages would see their speeds increased by at least 20Mb. Customers will be written to by Virgin Media to inform them of the price rises.
Tom Mockridge, Virgin Media chief executive officer, said:
“As people connect more things simultaneously to the internet more often, they need powerful broadband with the bandwidth to deliver a great experience for everyone in the home. That connection is what we deliver with our unrivalled network. We are boosting speeds again and ensuring our customers can get even more value from their Virgin Media subscription. Our top speed will be twice as fast as BT and all the others reliant on their old copper telephony infrastructure as we extend our lead as Britain’s ultrafast broadband provider.“
April 16, 2013
Virgin Media have introduced a new traffic management policy for those on fibre connections of 30Mb or faster and which for heavy users will require a bit of studying to see how it will affect them and how to make best use of their Virgin broadband connection.
The traffic management time has been changed to just 1 time during the day now which is 4pm-11pm on weekdays and 11am-11pm on weekends with users who do exceed their “allowance” over a 1 hour period able to get back to their full speed within 1 hour rather than the 5 hours restriction that was previously in place providing that they don’t exceed a further allowance during the restriction hour, if they do then there will be further throttling of their speed for an extra 2 hour period. Virgin claim that less than 5% of users will be affected by the restrictions.
Below are the limitations and restrictions for the new Virgin Media fair use, traffic management plan:
Each package has a different 1 hour threshold (the faster the package the greater this threshold is) and if this is exceeded then the broadband speed will be reduced by 30% for 1 hour. If in this 2nd hour the user continues heavy use and exceeds a further threshold then the broadband speed will be reduced once again so it will then be running at 40% of it’s maximum. The same applies for uploads too, although if the 1 hour threshold is exceeded then the reduction for the following hour will be a 60% reduction in upload speeds and then 75% if the user continues to exceed in the second hour.
As an example, if a user on the XL30 package with Virgin exceeds 2750MB in 1 hour then they will have their speed reduced by 30% for 1 hour and providing they don’t go over the 2 Hour Threshold of 3500MB (so and extra 750Mb in hour 2) they will then go back to their full speed, however, if they do use up more than the extra 750MB to take them over the 3500MB for the 2 hour threshold then they will have their speed reduced to 40% of their maximum. If the user continues to exceed limits then they could find that for the traffic management period they are in that they stay restricted.
April 26, 2012
Virgin Media’s revenue hit £1 billion for the first quarter of 2012 helped greatly by the Usain Bolt adverts that have been running and helping drive new customers to Virgins superfast broadband.
The 2.4% rise in revenue took Virgin Media up to the £1 billion mark with the earnings per cable customer increasing by 1.7% to £46.95 per year.
Virgin Media added a net 21,000 new cable customers which was also helped by a lower churn of customers disconnecting. Instead Virgin Media also increased the numbers on it’s superfast broadband base (30Mb and above) by 146,700 to make give them 843,600 customer snow on those broadband speeds or above.
It was not just the broadband side of things which improved, the TiVo customer base also had a huge increase of 242,000 to 677,100 by the end of March 2012.
The Virgin Media Chief Executive, Neil Berkett, said:
“In the first quarter of 2012, we’ve made steady progress against our strategy. Demand for superfast broadband and TiVo, the UK’s first mass-market connected TV service, continued to gather momentum. We once again demonstrated the unique power of our network by starting to double the broadband speeds of over four million customers. We have
seen an increase in ARPU and greater customer loyalty with our best subscriber retention for two years and this has reinforced our confidence that people increasingly appreciate the value of a genuinely next generation digital experience.
In addition, a growing base of mobile contract subscribers together with strong revenues in Virgin Media Business showed again that we have multiple sources of revenue growth. Over the remainder of 2012, we expect continued steady progress across the company which, combined with the underlying resilience of our business model, will translate into strong cash flow and shareholder returns.”
Virgin Media’s Usain Bolt adverts see the sprinter with a beard much like that of Richard Branson as Virgin push to get new customers signed up to their superfast fibre broadband deals.
February 6, 2012
Virgin Medias upgrade to it’s network to offer customers it’s 100Mb fibre broadband is ahead of schedule with 10 million UK homes already able to receive the service.
Virgin Media had originally aimed to have covered it’s full network with the speed upgrade and offering 100Mb to all it’s customers by mid 2012, however they are ahead of schedule and now expect to have completed the rollout by Spring this year instead and will mean that around 26 million UK homes will be able to access the 100Mb broadband speeds on offer by Virgin Media.
As we reported last month (read here), Virgin Media were at least doubling the broadband speeds customers received (other than those on the 100Mb service who will receive an upgrade to 120Mb) and so those customers on the 50Mb offering currently will see their speeds double to the 100Mb service on offer, this is being done over the next 18 months for Virgin Media customers.
Jon James, the executive director of broadband at Virgin Media, said:
“Soon half the country will be able to get superfast 100Mb broadband from us. Reaching today’s milestone puts us ahead of schedule as we help propel the UK up the global broadband rankings. Broadband is coming of age as more people give up on slow DSL in favour of superfast fibre optic speeds. With Virgin Media yet again confirmed as the fastest by Ofcom just last week, this along with our fantastic TiVo TV service means we have an incredible combination that lets our customers enjoy the digitally connected world to the full.“
January 17, 2012
Virgin Media have had to apologise to some customers over sending out emails to some of their customers they shouldn’t have done which was saying that the customers would be receiving 120Mb broadband even though some of the recipients were those on the lower speed broadband packages which wouldn’t be receiving those speeds.
Last week Virgin Media announced (Virgin Media to double fibre broadband speeds for customers) that they would be doubling the broadband speed that they would be giving to many of their customers and also upgrading those on their headline package from 100Mb to 120Mb broadband speeds.
Virgin were obviously keen to let their customers know about these free broadband speed upgrades they would be receiving but unfortunately the headline 120Mb broadband package upgrade email was sent to more than just the customers who would be eligible for it which prompted Virgin Media to have to send out a second email explaining their error to some customers which they blamed on “gremlins” in their email system!
Ultimately those customers who received the email by mistake shouldn’t have too much to complain about as they will be having their broadband speeds at least doubled. Also, good news for those on the Virgin Media 50Mb package, they will in-fact also be being upgraded to the 120Mb deal which will see a huge 70Mb broadband speed increase for them.
Virgin Media have also signed up Usain Bolt to feature in their latest advertising campaigns about Virgin Medias “Keep-Up” broadband speeds campaign. Virgin regularly top broadband speed test results charts.
Just an update as we didn’t make part of this news precise enough and spotted by one of our readers, we didn’t point out that those Virgin Media customers who are on ADSL connections will not see any speed increases. It is only those customers who are on Virgin Media’s own cable network that will receive the broadband speed upgrades.
January 11, 2012
Virgin Media are to double their broadband speeds for over 4 million customers and those on their current 100Mb deal will see their broadband speeds increased by a further 20Mb.
The speed upgrade is likely to take around 18 months, starting in February 2012 and be completed by around mid 2013. Customers who are on 10Mb, 20Mb, 30Mb, and 50Mb services will see their broadband speeds at least doubled. Those customers on the 100Mb service will have their speed increased to 120Mb making it the UK’s fastest widely available broadband service (BT are to offer a 300Mb service but only very few people will be able to access it).
Neil Berkett, the Virgin Media Chief Executive, said:
“The internet has become an integral part of our social, work and family lives, so we think our customers are going to love this. As people are increasingly doing more online, and getting connected to the internet with lots of different devices, having a fast, reliable broadband service should not be a luxury. We want to make sure that consumers have access to the best value broadband service and that means a superfast connection.“
David Cameron, the Prime Minister even applauded the news by saying:
“I welcome this announcement from Virgin Media; it will provide a great boost for the economy and change the way many households, consumers and businesses use the internet. Rolling out superfast broadband across the country is a critical part of our plan to upgrade the UK’s infrastructure and build a new and smarter economy.“
The upgrade programme will see those with older out of date modems receiving free upgraded modems that will be future proofed and be able to deal with broadband speeds up to 400Mb. Virgin Media customers do not need to request the upgrade, it will be done free of charge without many customers knowing.
Those on 10Mb broadband will be increased to 20Mb, those on 20Mb and 30Mb will be increased to 60Mb and those on 50Mb will be increased to 100Mb.
October 27, 2011
Virgin cable broadband service is continuing to grow in popularity according to their latest set of results with most new customers taking broadband with a speed of 30Mb or above.
Virgin have just released their Q3 2011 results and it shows that they have increased their number of cable broadband customers by 24,300 to their fibre optic cable broadband service but have lost 5,200 customers on their standard DSL service. The customers on Virgins DSL service are those who are not in areas covered by Virgin Medias cable network and so will connect via standard copper broadband connections on BT’s network.
They are also seeing far more new customers taking out super fast broadband options, with 54% of new subscribers taking out broadband with speeds of 30Mb or above, this is compared to a year ago where just 28% were taking 20Mb or higher.
Of Virgin Media’s 4,072,900 cable broadband customers, over 26% are now taking 20Mb or higher broadband form them, this equates to over 1 million customers.
We anticipate allot of Virgin broadband customers who have existing deals may only move to faster broadband packages when they are offered free upgrades to do so. Virgin Media already offer a 50Mb broadband and are rolling out a 100Mb broadband service that is due to be completed during 2012 that will be available to 8 million homes.
Virgin will no doubt eventually change their packages and will not offer their 10Mb broadband service but it is likely to be increased, many customers may only then move to a faster broadband connection when they will not have to pay more for it.
Neil Berkett, the Chief Executive of Virgin Media, said:
“Over a quarter of our entire base now subscribe to speeds of 20Mb or higher and a record number of
customers joined us on superfast broadband speeds during the period with. In TV, we have quadrupled the
number of households using our game-changing TiVo service and customer advocacy for this product is
We are increasing the value and mix of our customer base as people add or move to higher tier services
and as new joiners increasingly take up higher value products. This, along with subscriber growth, has
increased revenue and we have had further substantial increases in free cash flow and OCF. Our strong
and sustained financial performance allows us to continue to invest in giving our customers more value and
further differentiating our range of market leading products.“
October 14, 2011
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An outage of Virgin Media broadband, TV and home phone services on Monday in parts of Scotland was caused by rats chewing through fibre optic cable according to Virgin Media.
Hundreds of customers in east Scotland were affected as the rats had chewed through the underground cables. Virgin Media engineers managed to fix the problem by Monday evening but the rats came back and chewed through them again on Tuesday afternoon meaning that services went down again.
The engineers once again came out and sorted the problem, with a spokesperson for the company saying:
“We’ve now put additional measures in place to prevent further damage to our cables to avoid further disruption for our customers.”