Zen Internet has topped the charts as the best broadband provider from a survey of Which? members.
Zen scored 5 out of 5 for speed, reliability and service. Zen managed 3 out of 5 for value for money with prices being around £17.61 per month making it one of the more expensive options.
Overall it topped the charts with 87%. Close behind were O2 (85%), Utility Warehouse (81%) and BE Broadband (80%) who all scored above 80%.
However, BT, TalkTalk, Tiscali and Virgin Media all scored less than 60%, being as these are the big 4 broadband providers in the UK it does go to show that perhaps sometimes paying slightly more with a smaller company can yield better customer satisfaction. Zen are obviously building their business around the customer satisfaction stakes which can go a long way to keeping customers with them.
The 5 companies that faired the worst were AOL (31%), Karoo (38%), Pipex (36%), Orange (32%) and Tiscali (39%) that scored and showed that customers lacked the satisfaction with the service they received from these broadband providers.
The full Which report on the board can be viewed here.