A telephone exchange is the place that users voice and broadband is delivered to and from to their address.

The exchange splits the signals that it receives so it can then send them on to the correct part of the exchange. Voice calls are sent to the PSTN (Public Switched Telephone Network) network and broadband/ADSL signals is sent to the DSLAM (Digital Subscriber Line Access Multiplexer).

With broadband, the closer that a property is to their local telephone exchange usually the quicker the broadband they will receive. The largest factor of broadband speeds users receive is based on the distance they are from their local telephone exchange.